In order to return merchandise, you must contact us, within three days, after receiving your order, by phone or email. We will accept all unopened merchandise(except our custom blended line)for full product cost refund. Products must be returned within seven days of receiving with box unopened and damaged in any way. We charge 20% restocking fee for opened oxes and merchandise not in their original condition. Shipping cost for returned merchandise will not be refunded. Shipping cost will not be refunded for undelivered, unclaimed or returned packages, unless we made an error. We do not offer refunds or exchanges on skincare and bath and body products due to health reason, please make your selections carefully. Please return the merchandise toBeneash Perfumes Plus13331 Preston Road, Suite 2062Dallas, TX. 75240.